Store Polices for My Pool, Inc
A fresh new Look for MyPool.com.
Over the next 1-2 weeks we will be updating the site to the new look with new features
If you experience any issues,
Please call 954-442-1066
Updated: February 1, 2013
We Carry Brands By
American Pool Products
Baracuda Pool Cleaners
Hayward Pool Products
Jandy Pool Products
Letro Pool Products
Pac Fab Pool Products
Purex Pool Products
Polaris Pool Products
Pentair Pool Products
..... Many More
The Whitefly arrived in Florida in 2009. Today it is found from the Florida Keys to the Palm Beaches. Areas infested leave a "hineydew-like" like film on pools that rapidly depletes chlorine. A favorite host to the whiete fly is the coconut palm, often found near pools. If you are experiencing rapid chlorine depletion that cannot be explained by any other means, contact you pool professional.
Updated: February 2013
My Pool Store Policies
|Competitive Pricing||Placing Orders||Shipping|
|Copyright Notice||Privacy Statement||Taxes|
|Disclaimer||Will It Work|
Cancellations: While we prefer you do not cancel an order, we understand that mistakes are made, therefore you may cancel an order any time prior to shipment. Since many orders are shipped within 24 hours. Cancellations must be done by calling 954-442-1066. E-mails may not be read in a timely manner and therefore are not a suitable means to cancel an order. If you use e-mail, please put word Cancel in the subject line, this does not guarantee the order will be cancelled prior to shipping. If you are not able to timely cancel an order, you can refuse the package. Most carriers will return the package at no additional charge. However, original Shipping Charges are non-refundable.
Competitive pricing We offer very competitive pricing on all our products. Some Items may not be currently priced on the web, if you choose an item that is zero priced, We will notify you before shipping if the price of the item is greater than $10.00.
International customers: We do accept orders from International customers. Our shopping cart will handle Shipments to various countries and will calculate Priority Mail rates for most countries. If your country is not listed select "Other Not Listed" from the drop down list. We will advise you if we ship to your country and quote you shipping.
Due to an alarming increase in use of stolen credit cards, we may require additional identification such as passport or Drivers License. At the present time we can only accept credit cards as a form of payment. Paypal is accepted on our sister site: Swimming Pool Equipment.com
Most international orders are insured. We consider the sale complete when the package is delivered to the post office. Shipping times are estimates and we have no control over the time it takes to deliver a package. In the unlikely event that an order is delayed by the postal service or lost, We will replace the item or credit your account only after the outcome of the postal investigation. This could take 6-8 weeks.
• Please e-mail us to obtain an RMA and return address for shipping.
After a return is received, My Pool, Inc will issue a full credit, less shipping costs, typically in 7-14 days of receiving the return.
In many countries, there is no additional import duties, tariffs and/or taxes imposed. However Import duty/VAT/GST may be imposed by your country. The buyer shall be responsible for finding out if any such duties are applicable.
Security: We're now running on a secure Commerce Server. All transfers of sensitive data, such as credit card numbers, are encrypted for maximum security. For performance reason only the documents that need security on are on the secure server.
Shipping costs will only be refunded if My Pool, Inc made a mistake in shipping the product. Shipping will be reimbursed using lowest cost typically for small items postal rates. We do not reimburse for insurance and delivery confirmation. For Larger items will will issue a pickup.
Domestic Orders: Shipping will be done using one of three Methods:
International customers: We do accept orders from International customers. Most International Orders will be shipped by USPS, within the size and weight limits imposed by each county.
How We Ship:
How Long Does It take? Times for carrier to deliver package once the package is received. These times do not include time to process the order:
Note: UPS does not deliver or pick up on Saturdays or Sundays. Our Business days are Monday - Friday.
Time to Process Orders:
Eighty Percent of our orders received during normal business hours(Monday - Friday), ship within 24-48 hours of placement of the order. Delays occur do to current availability from our stock as well as the wholesalers and manufacturers we purchase from.